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NAS 326 findme does not work

rschonerrschoner Posts: 2  Junior Member
edited April 16 in Questions
Hi,
New NAS326. Power light, system light and hard drive lights all solid white. LAN light blinking green. The router has seen the NAS326 and assigned an IP Address to it. I can access the NAS326 by using the IP Address. But when I try to use "Find Me" I push the button and nothing happens. I have tried holding the button until it beeps still nothing. I reset the system still nothing. I notice the button I push to "Find Me" is not lit, should it be? I have a working internet connection. Any ideas before I return it?
Thanks, Bob S

#NAS_April
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Best Answer

  • rschonerrschoner Posts: 2  Junior Member
    Accepted Answer
    Hi Again,
    I retried with Internet Explorer instead of Firefox and it found me.
    Thanks,
    Bob
«1

Answers

  • WiasoudaWiasouda Posts: 30  Junior Member
    edited April 16
    Hi,
    Findme is one of way to find the NAS326 and your PC/NB/Mobile should in the same subnet with NAS to make the findme work, but if there is another device in front of your router and make the network as 2 subnet, then I think this feature would not be work normally.
    Due now you can access the NAS326 via IP address, I think the NAS can workt normally.
    You can try more to check if the NAS326 still abnormal, then you return it.
  • iboibo Posts: 3  Junior Member
    Hi there,
    i have th same problem as described by rschone.

    The router has seen the NAS326 and assigned an IP Address to it. I can access the NAS326 by using the IP Address. But when I try to use "Find Me" I push the button and nothing happens. I have tried holding the button until it beeps still nothing. I reset the system still nothing. I notice the button I push to "Find Me" is not lit, should it be? I have a working internet connection. Any ideas?

    macosX 10.11.6
    Firefox 60 / Safari 11.0.3 / Chrome  66.
  • IjnrsiIjnrsi Posts: 152  Warrior Member
    Findme is a way to help people reach access their NAS through LAN, if you want to access your NAS over internet, then you need to configure the port forwarding on your router or use myzxelcloud feature: https://mycloud.zyxel.com/help
  • iboibo Posts: 3  Junior Member
    Neither the cloud is working. I can't pair the device... 
    i can access only  through int.explorer...  :/ 
  • IjnrsiIjnrsi Posts: 152  Warrior Member
    Did you check your router support UPnP or not? And your NAS should place under main router's LAN, the topology should be like this: Internet-----PPPoE-----router-------NAS326
    Besides, you can also check if Myzyxelcloud in NAS web manage page was already paired, then you can unpair it in the page.


    If your router doesn't support UPnP, then you can use port forwarding to let you access NAS over Internet.
  • iboibo Posts: 3  Junior Member
    UPnP i think its OK.
    ...and  from Zyxel control panel 

    --About topology... I really don't know! :|
    maybe you're referring to this...


    an about myZxelCloud... we have totally different page.
    1. The email address is not linked.
    2.  the unpair button is greyed out.
    3. there's a message "To activate cloud functions..."

    But ZyxelCloud agent is installed...

    nothing's paired....


    and i cant pair neither manually...


    Thank you in advance!

  • Zyxel_BrianZyxel_Brian Posts: 25  Zyxel Moderator
    Hi @ibo,

    Already sent you a private message, please check your message box.
    Thanks.

    BRs,
    Brian.
  • JojjeGeeJojjeGee Posts: 1  Junior Member
    I've got the exact same problem. Tried to restart the cloud service by unpairing but now I can't pair it again. Upnp and all.
  • Zyxel_BrianZyxel_Brian Posts: 25  Zyxel Moderator
    Already sent you by private message for more detail information.
    Please check you message box.
    Thanks.

    BRs,
    Brian.

  • ArtMikeArtMike Posts: 7  Junior Member
    edited July 9
    Same problem. Can not create a pair. I press the button on the NAS and nothing happens. Why do you write a solution to this problem in private messages? Write the answer here! Why should I waste time waiting for your answer?
  • Zyxel_BrianZyxel_Brian Posts: 25  Zyxel Moderator
    Since there are many reasons to cause the device pair failed such as the route doesn't support UPnP, configuration error or topology error, and those information would include personal information or need more assistance, therefore, we will send the private message and provide the assistance to the user.

    Also while you got the problem, then you can check following items:
    1. Does router support UPnP?
    2. Does MyZyxelCloud portal find the device?
    3. Does the NAS receive the correct IP address and DNS address?
    4. Do not use NAS's IP as DNS address, try Google DNS or router's gateway to be the DNS in NAS.
    5. Does NAS find the UPnP router and show in the UPnP Port Mapping page?
    6. Is there any device between NAS and router?
    7. Try to unpair device via uppair button in MyZyxelCloud in NAS.
    8. Reinstall MyZyxelCloud APP and try again.

    BRs,
    Brian.


  • ArtMikeArtMike Posts: 7  Junior Member




    Reinstall all - nothing
    Try to use - MAC/PC/IPAD/IPHONE/Opera/Safari/IE/CHROME/FireFox .... shamanic tambourine - nothing....
    p/s - Russian support center does not work (
    p/p/s - sorry for my basic english 
  • ArtMikeArtMike Posts: 7  Junior Member

  • ArtMikeArtMike Posts: 7  Junior Member
    NAS plugin directly to router
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