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NBG6515 bricked after firmware upgrade.

MAKMAK Posts: 3  Junior Member
edited December 2017 in Questions
Hello,
My NBG6515 was bricked today after upgrading firmware, very strange, I have upgraded using the web interface twice before without problems, the only difference is this time I had to download the firmware file (V1.00(AAXS.4)C0_20171113.bin) manually and upload it to the router using the web interface.
Currently only the power LED comes on, I tried using the reset button following the procedure in the user guide, didn't help. Router is not working in any mode (repeater/router/AP). Plugging an Ethernat cable from router to PC, connection light comes ON but no IP address is assigned to PC, tried assigning address to PC in the range of 192.168.1.x manually and couldn't ping the router on either .1 or .2 address.
Was wondering if there is another procedure to restore the firmware? maybe via USB or using some application that can access the router over some different protocols?
Please help.
Happy holidays to all.
Mohammed.

#Router_December

Best Answer

  • Zyxel_KellyZyxel_Kelly Posts: 41  Zyxel Moderator
    Accepted Answer
    @MAK

    Thank you for choosing Zyxel product.

    In order to provide you with a better assistance, 
    We have contacted you via private message to get information. 
    Please check you message box. Thanks. 

Answers

  • MAKMAK Posts: 3  Junior Member
    Thank you Zyxel_Kelly, replied to your message.
  • MAKMAK Posts: 3  Junior Member
    Zyxel provided exceptional service, I got my router back today, all working now :) , very fast and efficient service considering the holidays period. Many thanks to all the people who made this possible, well done.
  • TaKulaTaKula Posts: 1  Junior Member
    My NBG6515 is doing the same after updating via the web interface :'(  Power LED on and that it.
    How can i recover the bricked device ?
  • Zyxel_SallyZyxel_Sally Posts: 32  Zyxel Moderator
    @TaKula
    Many thanks for choosing Zyxel product.

    In order to provide you with a better assistance, 
    We have contacted you via private message to get information. 
    Please check you message box. Thanks. 
  • kt3000kt3000 Posts: 1  Junior Member
    Hi I have the same problem with mine, updated today and its not working anymore. Please help urgently
  • Zyxel_KellyZyxel_Kelly Posts: 41  Zyxel Moderator
    @kt3000

    In order to provide you with a better assistance, 
    We have contacted you via private message to get information. 
    Please check you message box. Thanks. 
  • farinaRfarinaR Posts: 3  Junior Member
    Hello:

    I have a similar problem after firmware upgrade with my N4100, only light on is Power and have tried the reset procedures mentioned, however, I have no response from the device.

    Please help, thanks.
  • stymie16stymie16 Posts: 1  Junior Member
    Hi - I have a similar bricked issue with my P870HW-51Av2.  Power light just blinks, does not book and reset does not work.  Any help you can give would be appreciated!
    Thanks
  • Zyxel_KellyZyxel_Kelly Posts: 41  Zyxel Moderator
    @farinaR @stymie16

    Thanks for your feedback.
    We have contacted you via private message to get information. 
    Please check your message box. Thanks. 
  • emn_svsemn_svs Posts: 1
    Hello,

    I have a similar problem after firmware upgrade with my NGB6716, only the Power led is on and have tried the reset procedures mentioned, but no success.

    Please help me, thanks.
  • HillHill Posts: 138  Warrior Member
  • PlytPlyt Posts: 1

    Hello.

    Same problem, router did’t boots up after firmware upgrade to the latest version.

    It is impossible to connect to the router via LAN or FiWi.

    Is there any solution for this problem?


  • HillHill Posts: 138  Warrior Member
    @Plyt,

    What is the model name of your router? NBG6515?
    Do you try to reset it? Does the problem still exist?

    As far as I know, there is no firmware recover way for NBG6515.
    I think you should directly contact your local Zyxel support.If your region is EU, you can contact them online via the link (https://support.zyxel.eu/hc/de/requests/new).
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