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NO DSL OR INTERNET YET WIFI SIGINAL APPEARS Zyxel-VDSL Gateway VMG1312-B10D

I have an issue where i have a wifi connection for the internet yet on the router both  internet and dsl 
are both not working i am using my data to go online and this is an issue we had someone come over an install an open reach c5 master socket after using sky Q broadband and before this the internet connection was red but now both dsl and internet are down 
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