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Multy X connection issues

FVM427FVM427 Posts: 3  Junior Member
edited June 23 in Discussions
I have several devices connected to my Multy X on which I receive "No internet, secured" messages although the devices already connected to the SSID before.
Moreover, when I connect these devices to the guest SSID on the Multy X, they connect without an issue.

Already restarted both the Multy X and the devices but this did not resolve the issue.

When I connect the devices to another SSID on another router, they connect without an issue.

Any ideas on how to troubleshoot this ?



#Multy_June_20202
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Comments

  • Zyxel_EricZyxel_Eric Posts: 215  Zyxel Moderator
    Dear Sir,

    1. Please try to clear the wifi cache on your phone, and connect it again.
    2. What is the model of the phone?
    3. Does it happen on all the wireless devices? How about the wired devices?
    4. Does it happened everytime you connect to the Main SSID
    5. Please send feedback from your Multy App, we can check the log to analyze your issue.

    Best Regards,
    Eric
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