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Multy U some devices losing connection requires frequent reboot of Multy unit

D139D139 Posts: 1
edited March 20 in Discussions
Hi

we have 3 Multy U in a home setting, in Bridge Mode. Latest firmware as of Mar 19 2020

The Master is connected to a Plusnet Router. The other two are wireless connect to the master. We also have wired devices connected to the Plusnet Router via ethernet switches (eg Sky Q, Office PC, Brother printer)

Some devices connect OK and stay connected, but other devices connect sometimes but then lose connection (always  see good signal strength). This is fixed by re-starting the local Multy U, either by App or power cycle. Connection usually then OK . Effects both 2.4 and 5 G bands

Devices having trouble: Moto G4 play android phone, Lenovo G575 laptop, Sony Xperia XZ mobile

Devices working OK: Sony Xperia XA2 mobile, Ipad, Iphone SE, old Sony laptop

any ideas?

Rgds

Duncan


#MultyU_Mar_2020

Comments

  • Zyxel_EricZyxel_Eric Posts: 128  Zyxel Moderator
    edited March 20
    Dear Sir,

    Devices having trouble: Moto G4 play android phone, Lenovo G575 laptop, Sony Xperia XZ mobile
    1. Do you mean that only those devices have connection issue?  and other devices never occurred the disconnection?
    2. Were those devices which have trouble close to the same unit?
    3. Did the Extender Multy ever glow red or blinking blue when the issue happened?
    4. Please "Send Feedback" from your Multy App, and we can clarify your issue from the log.

    Best Regards,
    Eric

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