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zyxel vmg1312-b10d not connect to internet after firmware update

Dimitris58Dimitris58 Posts: 2  Junior Member
edited March 20 in Discussions
I updated my zyxel vmg1312-b10d to the newest firmware version 5.13(AAXA.10)C0 and after that it cannot connect to internet. My settings are correct and the DSL light stady green but internet is red. My provider said to me that I shouldn't upgrade firmware. Any suggestions?


#SP_Mar_2020

Comments

  • HummelHummel Posts: 200  Warrior Member
    @Dimitris58,
    Can't you upgrade your device back to the previous working version?
  • Dimitris58Dimitris58 Posts: 2  Junior Member
    You cannot downgrade the firmware. I tried it and the only thing that has changed is the interface.
  • tonygibbs16tonygibbs16 Posts: 9  Junior Member
    Hi @Dimitris58

    The release notes for 5.13 say that you can downgrade to 5.11 then a manual factory reset is required, see below.

    "External Information:
    Known issues
    1. If downgrade FW from V5.13 to V5.1 1, manually factory reset is
    necessary
    2. System may out of memory if upgrade firmware through Wi Fi."

    Did your ISP give you new settings?

    Kind regards, Tony
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