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Zyxel LTE5366 Connection Issues

Beyre83Beyre83 Posts: 1
edited February 11 in Discussions
So i have been able to repeatably cause my Zyxel LTE5366 to drop the Connection and LTE Modem status goes to off and takes ages to come back up and reconnect it happens with out fail everytime i try and access my Halifax Mobile Banking App.... the internet can be working just fine but soon as i go to load the app it will drop the connection completely

i bought the router from Amazon at a cost of £235 so it's not carrier locked or subsidized this is totally unacceptable for a device costing this much...

My Carrier is 3 In the uk.. this unit was disconnecting roughly every 4hrs but that mostly seems to cleared up and still has the odd disconnection but repeated disconnection when trying to load the banking app something seriously is going wrong with this device

Serial Number is S182Z12001865 it was purchased on the 30th January from Zyxel Communications UK Ltd on Amazon order number ORDER # 206-1903473-8067518 if this is not sorted in the very near future with maybe a firmware update this router will be returned for a full refund as it is not fit for purpose... a Mobile Banking App should not be able to wreak this much havoc on the device 

#LTE_Feb_2019

Comments

  • Zyxel_Support_CPEZyxel_Support_CPE Posts: 127  Warrior Member

    Hi Beyre83,

    I would like to know more about the disconnection:

    1. If you load the other apps would the LTE5366 disconnect from the LTE network?

    2. If you access your Halifax account by browser instead of by app, would the LTE5366 also disconnect from the LTE network?

    3. Apart from the 3 UK LTE service, do you have an alternative Internet connection? I am thinking about checking this issue through a Teamviewer session.

     

    I don’t have a Halifax bank account so I cannot log in to this app.

    Instead I log in to the app of my own account while connecting to the LTE5366’s Wi-Fi, the LTE5366 LTE connection continues.


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