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Multy X App not showing any connected devices on Parental Control

The_MarshalThe_Marshal Posts: 5  Junior Member
edited February 11 in Discussions
MultyX Firmware: V2.10(ABKJ.7)C0
Android Moto Z3 Play phone, App Version 2.2.3190130

I was on the previous Firmware 2 weeks ago, and on a different phone. And the Attached Devices (parental controls) stopped showing up. 

They are still not showing up in the App after: 
Upgrading to a new phone. 
Upgrading to the Latest Firmware
Uninstalling and reinstalling App 

I see on homepage I have 19 connected devices, and this will change as people use IP devices around the house. But I can no longer view them individually or work with them.

This is frustrating. I can not work with devices. 

#MultyX_Feb_2019
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Comments

  • HanamichiHanamichi Posts: 87  Warrior Member
    What do you mean about your problem?
    Is there any screenshots?
  • PennyPenny Posts: 35  Junior Member
    The_Marshal,
    Does device list shows empty, but there are some client connected to MULTY X?
    Do you try to re-install MULTY APP or reset MULTY X?


  • ENDLESSENDLESS Posts: 28  Junior Member
    Hi The_Marshal,

    I have the same problem before and completely reinstalled my Multy X, it has resolved. Do you try to reset and reinstall it?
  • The_MarshalThe_Marshal Posts: 5  Junior Member
    When I look at the Device List it is a blank white screen. No devices listed 
    Are y'all suggesting that I DELETE the existing network, and then reinstall both the App, and then install the MultyX as a new network?  
  • The_MarshalThe_Marshal Posts: 5  Junior Member
    I have reinstalled the phone app 2x. No change. 
    I restarted the Nodes several times. 
    I have not DELETED everything and started over. 
  • ENDLESSENDLESS Posts: 28  Junior Member
    edited February 18
    Do you remember that you ever reserve some IP for specific device via Multy App?
    In this case, maybe you should try to reset and reinstall your Multy X to solve this problem.
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