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Internet speed tests missing

LabessaneLabessane Posts: 4  Junior Member
edited January 28 in Discussions
I have noticed that the Test/Start option is missing from the broadband speed test window. Also, when I go into diagnostics and run the full test option, all of the internet facing tests measure 0/0, but the internal tests are fine. There seems no way to measure internet performance through Multy any more. I have 3 separate external setups and all have the same problem, but run different broadband services. I have tried rebooting my router and Multy at each location, but the problem persists. I can access the internet from all devices via LAN and Wifi and can run a broadband speed checker on my PC with the desired results. I am on the latest firmware and app releases. Has anyone noticed this problem? 



  • Godzilla13Godzilla13 Posts: 3  Junior Member
    I‘ve setup the MultyX System today and have the same Problems. 

  • GagacGagac Posts: 3  Junior Member
    Same here.
  • KristianKristian Posts: 1
    Same problem here, it has worked before. 
  • Zyxel_StevenZyxel_Steven Posts: 222  Zyxel Moderator
    edited January 31
    @Labessane, @Godzilla13, @Gagac, @Kristian,

    Recently, Ookla (Speedtest) server has changed its protocol from http to https to cause Multy X cannot get server list. We are working to modify the configuration file of Speedtest and will release new firmware to fix this issue soon.

    New firmware and new App has released to fix this issue.
  • Hey, just installed my Multy x system today the 30 januar and i also have the same problems,
  • DaveTDaveT Posts: 5  Junior Member
    Since firmware update speed thro 3 multy’s is significantly lower - anyone know why?  I’ll try restarting them
  • PurenePurene Posts: 1  Junior Member
    Same problem here
  • Zyxel_StevenZyxel_Steven Posts: 222  Zyxel Moderator
    Dear All,

    This issue has already fixed on the latest firmware, please kindly upgrade your Multy X and Multy App.
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