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Devices connecting to poor signal

DirtyEddieDirtyEddie Posts: 3  Junior Member
edited September 2018 in Questions
I'm having issues with my devices connecting to the Multi.  When my laptop is within a few get of the node it's connected to the other one further away, therefore poor signal strength and slower.  I was told that my devices would connect to the nearest and strongest source.  Apparently not.  Anyone else having these issues?

#MultyX_Sep
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Answers

  • HanamichiHanamichi Posts: 95  Warrior Member
    Hi DirtyEddie,

    Can you share the network adapter driver version and model of your laptop?

    Please check the network adapter driver version of your laptop can support 802.11k/v or not.
    Due to most laptop may not support 802.11k/v and has stronger RF capability than mobiles, it could still connect on Node 2 when it move near Node 1. (Maybe you can turn off and turn on wireless feature of your laptop to reconnect when it is close to Node 1.)
  • DirtyEddieDirtyEddie Posts: 3  Junior Member
    Hi Hanamichi,  Thanks for the reply.  I'm using a macbook pro retina 13" late 2015.  Not sure how to find the network adapter driver version.  But have have turned the wifi off and on.  Still no change.
  • HanamichiHanamichi Posts: 95  Warrior Member
    Hi DirtyEddie,

    I went through the literature on the subject.
    It seems macOS does not yet support 802.11k and 802.11v.

    https://support.apple.com/en-gb/HT206207
    https://framebyframewifi.net/2017/08/20/macos-wi-fi-roaming/
  • DirtyEddieDirtyEddie Posts: 3  Junior Member
    Still having the same problem on the laptop. Also on several iPhones, iPads and desktop.   Seems odd that all devices don’t connect automatically to stronger node and have to physically switch. 
  • HanamichiHanamichi Posts: 95  Warrior Member
    edited March 7
    May I know how do you check devices don’t connect automatically to stronger node?

    And what is the distance between nodes? How is the signal strength of backhaul?
    Is possible to share the screenshot? You can see below FAQ to check it.
    https://homeforum.zyxel.com/discussion/1350/how-to-tell-where-the-extender-node-connects-to-in-the-network#latest

    About the problem, below are several possible scenarios:
    1. Maybe nodes are too close each other.
    2. Most laptop/desktop may not support 802.11k/v and has stronger RF capability than mobiles, it could still connect on far node when it move near node. You may need to turn off and turn on wireless feature of your laptop to reconnect when it is close to that node.
    3. Client device does not support 802.11k/v to cause it won't change connection when AP sent the steering suggestion. Steering behavior, it is depend on client device decision.
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