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FAQ - AiShield
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General Information FAQs
edited June 14
FAQ - AiShield
What features are in AiShield service?
Will AiShield service impact on my wireless performance?
Do I need to install additional software on all my network devices?
If I already activated from a certain mobile phone, can I use another mobile device to log in?
Does AiShield service offer a free trial?
Is AiShield bundled with Multy Plus?
Can I activate the one-year bundle service without pairing Multy Plus device?
Can I cancel AiShield subscription?
Can I receive refund or partial refund?
If I don’t renew, can I still use AiShield?
Can I transfer AiShield service?
Which countries are available with AiShield service?
How to check the version of AiShield App?
How will I know when my AiShield license expires?
Should I return whole pack devices when start the RMA process or return device to store?
How long is the maximum subscription period?
Could security analytics log keep after I reset to default on Multy devices?
Could we stop or restart AiShield service after activating?
How to check the expiration date of my AiShield service?
When will the offline client be removed from device list?
How many profiles can be created with my WiFi System?
Should I use the same myZyxelCloud account on Multy App and AiShield App?
How long can I keep the AiShield service log records?
What kind of event is detected by AiShield as a Threat event?
What kind of event is detected by AiShield as a Warning event?
How many network security prevention technologies are supported by Aishield?
Where can find user guide of AiShield?