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NAS326 does not pair to set up the cloud

GAZOMATGAZOMAT Posts: 1  Junior Member

When I run the procedure in the mycloud.zyxel.com web page, in order to activate a cloud, the device is not found by both the automatic or manual search wit SN and MAC address.

A new account has been opened before.


  • IjnrsiIjnrsi Posts: 254  Advanced Warrior Member

    This is check items from @Zyxel_Brian, I think you can check this first:
    1. Does router support UPnP?
    2. Does MyZyxelCloud portal find the device?
    3. Does the NAS receive the correct IP address and DNS address?
    4. Do not use NAS's IP as DNS address, try Google DNS or router's gateway to be the DNS in NAS.
    5. Does NAS find the UPnP router and show in the UPnP Port Mapping page?
    6. Is there any device between NAS and router?
    7. Try to unpair device via uppair button in MyZyxelCloud in NAS.
    8. Reinstall MyZyxelCloud APP and try again.
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